Job Description & Requirements
Ada Manufacturing Corporation is hiring SERVICE MANAGER.

JOB SUMMARY
The Service Manager manages service operations nationwide to maximize return on investment through: optimizing Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent and effectively engaging Service Department mechanics.

SPECIFIC DUTIES AND RESPONSIBILITIES
Develops and maintains effective Service Department processes to ensure internal and external customer satisfaction.
Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives.
Develops and executes Service Department marketing plan and monitor monthly to ensure achievement of departmental goals.
Takes the lead in sharing best practices and implementing common processes throughout the Service Department.
Coordinates customer clinics, field days and related, promotional events.
Submits all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit.
Maintains all department tools, equipment and vehicles in good working order.

EDUCATIONAL REQUIREMENTS:
Mechanical Engineering graduate

EXPERIENCE REQUIREMENTS:
Minimum 3 years experience in Service Department operations preferably from an agribusiness environment.

TECHNICAL COMPETENCIES
Basic understanding of financial principles relative to Service Department operations.
Design, development and repair of agri machineries

CORE COMPETENCIES
Strategic Focus
Strong Business Acumen
Planning, Leading, Organizing and Controlling
Collaboration
Critical and Systems Thinking – Strong Analytical Skills
Customer Service
Innovation
Problem Solving
Leading Change
Entrepreneurial Spirit

How to Apply
Send your comprehensive resume to (1) Cecil S. De Guzman (cedeguzman@adamco.ph and (2) Carolyn A. Vasquez (cavasquez@adamco.ph)