JOB PURPOSE
– Successful completion of initial training program as well as any concurrent training related to the job role
– Answer all calls and emails assigned to the skill set trained for
– Booking and ticketing as per the Leisure Travel Customers
– Troubleshoot and liaise with suppliers for non air transactions
– Be able to analyze travel-related data and provide analysis and intelligence to customers
– Identify potentially fraudulent transactions that impact the business bottom line based on known red flags
– Acts on crisis management during untoward incidences pertaining to any product sold by the department.
– Be able to manually construct fares and add applicable taxes and surcharges and mark ups as necessary on a per transaction basis for flights, hotels, and other products.
– Be able to be competent in selling the following products to customers via email and calls to customers from dnata.
– Be able to achieve all agreed metrics for the line of business.

QUALIFICATIONS & EXPERIENCE
– Applicants must be willing to work and relocate to Clark, Pampanga.
– Applicants must be a Filipino citizen or have a relevant residence status
– Candidate must have a Bachelor’s Degree or attended/completed at least 4 years of college course preferably Tourism or any Travel related courses.
– Minimum three years travel industry experience, either from a BPO which is travel related, or from an actual travel agency.
– IATA certification is definitely a plus in Basic or Advanced Standard Fares or ticketing
– Experience in handling leisure travel reservations.
– Experience in at least one GDS and its native environment.
– Must display competencies in sales and customer service skills
– Must have a minimum of 30 WPM typing speed
– Advance skills in MS Office Applications specifically Word and Excel.
– Superior customer service skills with previous training in this category (preferrably with certificates)
– Strong international routing knowledge and well versed in world geography.
– Knowledgeable in the travel industry terms and concepts.
– Above average mathematical competencies
SALARY & BENEFITS
Attractive Salary package and Great Benefits awaits SUCCESSFUL applicants.
Location is in Clark, Pampanga.
Relocation Allowance and Accommodation is provided if you are residing outside of Pampanga.

Please click here to Apply Online