Job Details: BASIC FUNCTION
Responsible for supervising assigned staff and developing and analyzing a variety of reports for internal customers and external client use, utilizing both internal and end user data; ensure staff is disseminating reports to appropriate end users; conduct analysis and reporting of historical performance statistics;
Obtain raw data provided by the client, elimination any data not pertinent and assembling in a report format that is familiar to all users

MAJOR JOB ACCOUNTABILITIES
Report Generation and Analysis – Responsible for supervising assigned staff and developing and analyzing a variety of reports for internal customer and external client use, utilizing both internal and end user data while adhering to established corporate and departmental policies and procedures

* Ensure staff is disseminating reports to appropriate end-users (e.g., internal requests, management, clients, etc.)
* Conduct collection, analysis and reporting of performance statistics
* Obtain raw data, eliminating any data not pertinent and assembling in a report format that is familiar to all users and ensuring report documentation is maintained
*Identify reporting issues and reporting to management in a timely and accurate manner to correct the problem
Employee and Personal Leadership Development – Coach, develop, and mentor subordinates to achieve quality performance while continuing to develop personal management skill necessary to lead staff and handle unique management challenges
* Promote employee development by establishing performance measures that encourage employees to excel
* Continually assess personal management skills determining strengths and developing a plan to address areas for growth
* Participate in the development of strategies to find optimal solutions to compensate, attract, and retain the talent necessary to achieve established goals and objectives
* Review monthly appraisal status reports ensuring staff is held accountable for timely and quality appraisals
Project Coordination – Coordinate, prioritize, and participate in activities associated with completing assigned projects or project task(s)
Team Interface/Customer Service – Establish and maintain a professional relationship with internal/external customers, team members and department contacts

MINIMUM QUALIFICATIONS
Applicant for this job will be expected to meet the following minimum qualifications.
Education
*Associate’s degree from an accredited college with major course work in business or communications required.
Bachelor’s degree from an accredited college or university with major course work in business administration, communication, or related field preferred.
Equivalent-work experience in a similar position may be substituted for educational requirements
Experience
* Minimum two years report development, operations, or customer service experience required
*Minimum one year lead or supervisory experience preferred
*Minimum one year customer relationship management (e.g., Salesforce,etc.) experience preferred
*Minimum one year information, finance or telecom experience preferred

Other
* Intermediate knowledge of Word and PowerPoint required
* Advanced knowledge of Excel required
* Amenable to work on shifting (Night Shift) and in Makati

To Apply: Send your updated Resume/CV to dolma.e@vcc-link.com with the subject head:REPORTS SUPERVISOR_phil.newjob

Job Apply Expiry Date: Apr 18, 2015
Company Name: Vital Call Center Link