Job Description / Requirements
Certica Global
is in need of an energetic, well spoken, keen listener, motivated and driven individuals to come on board and be offered the best opportunity of being a Quality Assurance Specialist.
What you need to have?
High level of verbal and written communication skills possess an approachable, energetic personality with sense of fun and humor to hold an audience. Self-motivated individual who is able to work autonomously and in a team environment. Great work ethic, organized an punctual.
What you will do?
• Performs call monitoring and provides trend data to site management team.
• Uses quality monitoring data management system to compile and track performance at team and individual level.
• Monitors email customer contacts to be on track with the customer requirements.
• Participates in customer and client listening programs to identify customer needs and expectations.
• Provides actionable data to various internal support groups as needed.
• Coordinates and facilitates call calibration sessions for call center staff.
• Provides feedback to call center team leaders and managers.
• Prepares and analyzes internal and external quality reports for management staff review.
What we can offer you?
• Fixed day shift with weekends off (6am-3pm or 7am to 4pm shift)
• Monthly award, programs/ parties
• Meal Subsidy and attendance incentives
• Chance to go to Australia for a fantastic performance reward
• Competitive remuneration package
• Immediate start in a great fun culture
How to be part of us?
If you’re ready to start now and prove yourself within the support of an innovative, intelligent business with integrity, then send in your resume to and be called for an immediate interview.
Candidate must possess at least a Bachelor’s/College Degree , any field.
Required language(s): English
At least 2 year(s) of working experience in the related field is required for this position.
Full-Time position(s) available.
How to Apply
You may send your application to margaret.tinio@cgex.certica.ph and address it to Margaret Ann Tinio of Human Resource. Also, check our website for a virtual tour of our office.