Position Purpose:
Ensuring continuous and smooth supply of quality finished goods to distributors at the best cost – The position plays a central role acting as a link between the factory and Market Managers / distributors, involving both internal and external partners, with particular emphasis directed to the coordination of the following:

Objectives:
Maintain, in liaison with distributors, factory and Market managers a product supply pipeline to all markets focusing on achieving the right balance between product freshness and sufficient in market stock

Main Responsibilities:
Timely and accurate processing of orders to factory, maintaining systematic follow-up in relation to the conformity of their execution.
Monitor actual production and stocks in transit – Ensure timely issuance of shipping documents to distributors and keep distributor informed of any change affecting order / shipment.
Timely reporting on daily orders update report
Monitoring & communicating with distributors, Market and other stakeholders any aging credit limit value & days to ensure timely receipt of payments
Timely submission of quality complaints
Ensure that all activities undertaken by Customer Service department fully comply with company policies and procedures.

Qualifications & Experience:
Broad experience in export supply chain management 5 years in large FMCG multinational company
Adequate experience in data analysis / reporting

Skills and Competencies:
University degree in Business Administration, Supply chain or Finance
Ability to work under pressure in a volatile environment
English & Arabic fluent
Excellent work ethics especially adherence to deadlines
Experience with working with an ERP (e.g. SAP, Oracle, Microsoft Dynamics)
Proficient with Excel – Ability to acquire quickly new software and basics in MS Access and / or other BI tools a plus