Customer Lifecycle Management (CLM) Lead – Pasig – OLX Philippines

Job Description & Requirements
Responsibilities:
• Looking at interesting numbers revolving around the typical lifecycle of an OLX user, and transforming these date into more interesting insights
• Coming up with and conceptualizing CLM Treatments
• Sitting with the Digital Marketing Manager to identify the right tool, channel, and schedule fo executing specific CLM treatment
• Leading the implementation of various CLM treatments with the help of the Digital Distribution Officer and overseeing the entire CLM process
• Coordinating work across other teams (Product, Marketing, Support, UX) in successfully implementing and rolling out of these treatments
• Testing, analyzing, and evaluating the effectiveness of the customer treatments, constantly learning and refining the approach
• Reporting to CLM treatment results and analyses to the marketing team
• Collaborating with global counterparts in India, Dubai, Poland, Buenos Aires, and Argentina through conference calls in sharing results of recent CLM treatment tests conducted

Qualifications:
• An interest in looking at numbers and data on a regular basis and a huge desire in transforming them into actual meaningful insights
• A great concern for OLX users – not allowing them to fall off our user funnel
• An agile mentality with a thirst for A/B testing and Minimum Viable Product approach
• Great communication style in collaborating with both local team members and global colleagues
• Enthusiasm for working in a fast-paced and dynamic environment
• Intrinsic curiosity – constantly exploring – to remain nimble in an always changing local environment
• At least 2-3 years of working experience is required for this position
• 1 Full-Time positions available

How to Apply
Interested applicants may send their resumes to eadimapilis@olx.ph

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