Job Description & Requirements
Provide troubleshooting and technical support via telephone and email in a fast and professional manner
Diagnose, resolve technical issues and improve service performance by identifying problems; researching solutions; guiding customers through corrective steps
Log calls into ticketing system, escalate unresolved issues to appropriate departments; follow up to ensure timely resolution and customer satisfaction
Contribute to team effort by accomplishing related results as needed

What we can offer:
Php 22, 000 Basic Pay + 3, 000 Meal and Transportation Allowance
Award Winning Australian Telco
Day Shift
Friendly atmosphere

Requirements:
At least 6 months Call Center Experience is a must
Candidate must possess a Bachelor’s/College Degree in IT / Computer related course
Can troubleshoot Internet connection, browser issue and emails or other IT related technology
Good English verbal communication skills including active listening
Familiarity with Computer Networking, Dial-up and ADSL internet connection is preferred
Experience in operating network equipment such as ADSL and dial-up modems, routers, firewalls, proxy servers is preferred but not required

How to Apply
Send your resume at karla.juarez@tpg.com.au or text me at 0915-405-4024. You can also walk-in in our ofc from Mondays-Fridays, 8am-3pm. Join our team now!!