Technical Support Engineer – Outsourced Quality Assured Services

Job Description & Requirements
We are looking for EE and ECE graduates who will mainly function as the technical support team of an international client in the power electronics industry.

Job Description and Qualifications
Electrical degree holder is highly preferred so can thoroughly understand our markets and products – Knowledge of basic AC power theory, Transformers
Very good verbal and written English so customers have no difficulty in understanding
Willing to work American time zones.
Customer orientated. Able to communicate easily, with enthusiasm, by telephone as well as e mail
Able to have a dedicated work area where a set of our equipment can be set up to allow them to provide app support away from any others for safety reasons.

Day to Day Activities
Application support at low and medium level-gradually improving to advanced level
Able to respond to web input / emails from customers
Able to answer phone and make customer feel good about contacting us.
Able to properly record activities in database to manage the sale/support pipeline
Able to send pre-prepared but customized emails to customers in their territory
Willing to cold call potential customers.
Support to customers through the info/demo/quote process.

How to Apply
Kindly send your applications to: katrinka.delizo@outsourced.ph