Job Description & Requirements
The Sr Business Systems Analyst leads the identification, definition, and documentation of the business requirements for internally used applications and solutions. Typically works on projects of a high complexity.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Assist Business Units develop the project business case – project benefits and financial impact (Cost Savings, investment cost, NPV).
Work with clients and Business Units to determine their business needs.
Analyze business needs & determines project requirements.
Determine priority and criticality of requirements.
Challenge requirements and develop alternative requirement options.
Document project requirements and business case.
Ensure specification of requirements & tech. solution is clear & complete.
Enforce company policy regarding compliance with security, audit and financial controls
Ensure all relevant project stakeholders have been consulted with.
Determine completeness of application/solution and facilitate UAT.
Deploy application/solution and facilitate training delivery.
Act as SME for application/solution.
Ensure that project Business Requirements methodology, procedures, and templates have been complied with.
Responsible for analysis and deployment of application/solutions of high complexity and impact to the overall business of the company.
Assists the Project Management Office in the development and execution of an IS strategy in compliance with the IT Balance Scorecard.
Develop and maintain business and system analysis methodologies and procedures
QUALIFICATIONS
Minimum of 4 year Degree (Computer and Engineering Related Course)
Minimum 1 year supervisory experience
Minimum of 5 Years systems analysis and design experience
Strong system and business analysis experience
Experience in developing & analyzing project business needs
Experience in the analysis of process flows, inputs and outputs
Knowledge of inbound call center operations and metrics
How to Apply as a Sr. Business Systems Analyst
Please send your resumes to: Alfonsomiguel.perlada@sykes.com or click link below: http://goo.gl/forms/q6d3bsriZy