Job Description / Requirements
Job Responsibilities:
Provide technical end-user support via telephone, email, or web chat
Provide restorative or maintenance actions to resolve end-user problems
Respond to end-user problems based on standard procedures
Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately

Job Requirements:
Bachelor’s degree or vocational in IT-related courses is a plus
Minimum of completed 2 years in college or has finished a Diploma/Certificate course
Fresh graduates are welcome to apply
Good in oral and written English communication and customer service skills
Must consistently meet or exceed required performance criteria
Able and willing to take several calls a day when necessary
Familiarity and good working knowledge in PC hardware and software troubleshooting
Prior Software Application support (e.g. Outlook, etc.) experience is a plus
Prior BPO experience in Technical Support is a plus
Familiarity with ticketing system is a plus
Must be willing to work in different shifts

How to Apply
Walk in applicants are welcome. You may drop by the office from Mon – Fri, 10AM – 7PM, at the 30th Floor, GT Tower, Ayala Avenue corner HV Dela Costa Street, Makati City. You may also send your resumes to recruitment.ph@stefanini.com