JOB PURPOSE
– Research, design and develop effective training programs to meet national and international standards requirements. This includes but not limited to learning program presentation, the assessment and evaluation tools, the training slots (without affecting the operations), the exam papers, the pre-course assignment and handouts, the teaching plans and reference materials.
– Deliver a range of training courses and ensure alignment with corporate objectives and competencies. This may require the job holder to be exposed to specified business areas for a defined period, in order to maintain accuracy in the content.
– To liaise on a regular basis with dnata Training, EAC and EGIT to produce tailor made training programs, to ensure successful delivery of learning packages and to identify new learning solutions for business process improvement.
– Conduct, in liaison with line management “Training Needs Analysis” to measure training effectiveness and to ensure that service standards are met. This includes but not limited to records of safety incidents, customers complaints. The job holder is required to analyse the data and provide feedback to line management and recommend different approaches/new training programs for business improvement.
– Produce where needed and maintain reports on training programs conducted and on individual staff performance for progress monitoring purpose. Ensure all training programs are listed and recorded on the group learning management system.
– Designed training on the job activities so as to maintain a quality job performance.
– Undertake special projects (within the scope of training) as may be assigned by the Line Management aiming for enhanced service quality, best working practices, safety and productivity improvements.
– Maintain continued professional development, keeping updated of the latest methods and best practices with the specific area of expertise. Share knowledge and latest information, methods with the trainees and the Coaching and Compliance Coordinators.
Key Competencies:- Initiative and commitment to achieve
– Attention to detail and quality
– Organising for results
– Effective communication
– Adaptability and innovation
– Business awareness

QUALIFICATIONS & EXPERIENCE
– 12 yrs schooling or equivalent
– 5+ yrs in operations, front-line sales within a contact center. Excellent knowledge of dT’s preferred GDS and dT in-house systems like DFO, Protas etc. Must have also a minimum of one year in a training role.
– Thorough practical working knowledge of learning and development processes and methodologies and ability to design and develop innovative and effective learning solutions.
– Demonstrate good project management knowledge use of project management and MS office products.
– Ability to gather and analyse data, draw meaningful conclusions and write comprehensive reports on business situations and the performance of individuals.
– Strong interpersonal skills and a cultural sensitivity to the local community would be critical for this role, together with the ability to influence diverse groups of people through excellent communication and presentation techniques.
SALARY & BENEFITS
Attractive Salary package and Great Benefits awaits SUCCESSFUL applicants.
Location is in Clark, Pampanga. Relocation Allowance and Accommodation is provided if you are residing outside of Pampanga.

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