Job Description / Requirements
Online Web Chat Specialist – Remote position
Company: Achieve Test Prep
As our slogan states (Less time. Less money. Same Degree.),
Achieve Test Prep helps students achieve their goals in less time and for less money than standard methods for earning a degree by taking advantage of credit by examination.
Achieve Test Prep is growing and expanding into new markets and products.
Achieve Test Prep has been voted among the Top 100 Companies for work from home jobs by a popular US based site. You can learn more by visiting our website: www.achievetestprep.com
Achieve Test Prep is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Vacant position: Online Web Chat Specialist – Remote position
Number of vacancies: 4
Location: Remote position – OUTSIDE OF THE USA
Description:
We are looking for 4 Online Web Chat Specialists to answer external customer inquiries via web chat. We are focused on finding passionate support candidates willing to join our dedicated team of customer focused professionals.
Main responsibilities:
– Answer inbound customer web chat and assist with questions on website functionality
– Use internal applications to effectively communicate with customers and research questions
– Actively help customers with questions on the following topics: access, data entry….
– Provide a high level of Customer Service in an online environment and positively represent the Achieve Test Prep brand
Requirements:
– Excellent English written communication skills
– Excellent customer service skills
– Error-free typing at good speed
– High levels of organisation and attention to detail
– Prior chat experience preferred
– Self-motivated
– Reliable, strong internet connection and proximity to a big city
Hierarchical Level: Entry level
Minium required education: High School Graduate
Languages: English – ADVANCED LEVEL
Please note ONLY ENGLISH PROFICIENT CANDIDATES NEED APPLY
Minimal experience: Prior chat experience preferred, not required
Work Day: Part-time or Full-time (20 hours per week minimum)
Employment type: Permanent Job; independent contractor employee
Please note WE ARE LOOKING FOR SOMEONE WITH LITTLE OR NO CLIENTS AND WILLING TO MAKE A LONG-TERM COMMITMENT
Schedule: Non-standard hours; must be available to work Monday – Sunday 8 am – 10 pm ET and must be available to train during noon ET – 5 pm ET.
Please note ONLY CANDIDATES AVAILABLE WITHIN SPECIFIED SCHEDULE ABOVE NEED APPLY
How to Apply
Applicants who feel they could be a good match should send their English resume and a cover letter to: florencia.nordmann@achievetestprep.com explaining why they believe they would be a good match for the job and outlining days and ET times they would be available, USD rate expectation per hour and earliest starting date they would be able to accommodate. Achieve Test Prep communicates frequently through email ; please make sure to check your email regularly, including your Spam folder.