Job Description / Requirements
Responsibilities:
– Lead and manage a team of Operation and Support engineers.
– Work closely with customers to diagnose and overcome the challenges faced by customers.
– Responsible for smooth running of day-to-day operations.
– Implement process improvements to prevent issue recurrence, and facilitate changes to process in conjunction with operations areas.
– Basic Network administration/operation support – upgrade, simple configuration, etc.
– Strategize, formulate, implement and review contingency plans to support operations, develop implement action plans for maximized productivity.
– Help test and troubleshoot new server hardware components and designs.
– Install, configure, test and troubleshoot hardware (servers and components) and server software.
– The candidate will also be responsible for network performance monitoring and reporting.
– Formulate detailed standard operating procedures, initiate and lead feasibility studies to promote quality management and continuous improvement of operations
– To provide prompt and professional service to customers, formulate response and resolutions in a timely manner and provide excellent customer service.
– To disseminate accurate information to customers and to ensure customers’ enquiries and complaints are attended to in accordance to our service standard.
– Able to work on weekend occasionally.
Requirements:
– Possess a Diploma/Degree in IT or equivalent with a minimum of 6 years working experience in IT environment.
– Experience in managing a small team of engineer.
– Hands-on experience and knowledge with SQL databases, Linux, Microsoft O/S administration and clustering will be advantageous.
– Basic knowledge in Servers, LAN and WAN, Routing, Switching.
– Good interpersonal skills, good problem solving skills and willing to learn.
– Team player.
– Customer-focused and service-oriented with ability to work under pressure in a fast-paced environment and meet deadlines.
– Proficient in English.
How to Apply
Interested candidate may send your resume/CV to pickying.fum@n2nconnect.com