Job Description / Requirements
Hiring! Support Engineer I (Helpdesk)! Are you the one we are looking for?

Job Description:
Provides Level 1 support for both internal and external clients (carriers or end-users depending on projects being handled) via phone or email
Document issues and resolutions for reference by opening trouble tickets and tracking issues to resolution
Troubleshoots issues by using all the available resources that the group has
Handles escalation and coordination with solutions engineers and technical counterparts if problems cannot be resolved

Job Requirement:
At least 6 months experience as Helpdesk/ Service Desk Support
Knowledgeable in Helpdesk/ Ticketing System
Good communication skills
Graduate of any IT related course
Willing to work in BGC, Taguig

How to Apply
Please send your updated CV to julienne.ramos@mdi.net.ph or jrbramos25@gmail.com. Kindly indicate on the subject: PinoyJobs Applicant – Support Engineer