Job Description / Requirements
Cloud Employee Ltd is looking for Support Analyst / Helpdesk Analyst – PHP
Cloud Employee is a subsidiary of Roccatech, a UK owned Internet business with offices located in IT Park, Cebu. Cloud Employee provides high level IT staffing solutions to some of the UK’s leading technology businesses.
Our culture is work hard / play hard. If you want to grow your skill set and work in a high energy fun environment, Cloud Employee could be the place for you.
Job Title: Suport Analyst/ Helpdesk Analyst
Location: Skyrise 3, IT Park
Hours: 3pm to 12am, Monday to Friday (no weekend/overtime work)
Salary: 20k to 40k PHP monthly (negotiable, d.o.e)
Benefits: 15 days paid leave, 10 days sick leave, HMO on joining
This role is an exciting opportunity for an enthusiastic customer focused individual looking to work within a leading software firm in the book publishing arena. Candidates should have a strong emphasis on customer service skills and be ambitious to learn. This is a rare and exciting opportunity in order to start your career within a professional services company dealing with the most up to date technology.
You will be exposed to programming methodologies and will have an opportunity to progress into a programming role.
Support Analyst / Helpdesk Analyst required to provide first line support for a small firm in London.
An exciting opportunity for an enthusiastic customer focused individual to be part of a team within a professional services company. This role suits someone with a keen interest in IT Support, looking to develop new skills and progress their career within IT!

Working as a Helpdesk / Support Analyst your key responsibilities will include:
• Operation of a help desk facility for users
• Resolving IT Support issues, aiming to resolve as many calls as possible as first point of contact
• To escalate calls internally and with third parties
• Responding to “How do I..” queries
• Initial setup & configuration of sites
• Help will setup of websites
• Set up Advance Information sheets & Order forms.
• Customer documentation
• Good Communications skills
• Don’t mind taking 4-5 calls a day

Your technical knowledge should cover as many of the following as possible:
• PHP
• JQuery
• CSS
• Bootstrap
• MySQL
• Git

How to Apply
cebu@cloudemployee.co.uk