Job Description & Requirements
Requirement:
1. Graduate of any Degree
2. Relevant Experience and minimum # of years
3. Must have Service Desk/ Help experience.
4. Experience in use of Service Desk Telephone and ticketing management a software.
5. Technical proficiency with Microsoft operating system and Microsoft Office suit
6. Good hardware and software troubleshooting skills.
7. Strong English Communication Skills: Must write an speak clearly in English and effectively at all levels, listen and be attentive to others.
8. Ability to communicate clearly and understand the problems/ issues of the end users and resolve first line issues.
9. Understand and display sensitivity to customer needs and concerns.
10. Flexibility to adapt to changing business needs. To balance multiple priorities and deliver under pressure. Detailed Role & Responsibilities.
11. Handling calls and resolving them.
12. Respond to customer inquiries through phone, email and web using standards scripts and procedures.
13.Provide technical assistance and support for incoming queries and issues related to password rests, users access provisioning, release of stuck scripts and hardware- software.
14. Monitoring priority of calls and escalate and redirect calls accordingly.
15. Prepares standard reports to monitor performance, track workload etc.
16. Manage the incident life cycle.

How to Apply
Easy steps to apply: 1. Click the submit/ apply button below 2. OR send resume/ cv to m.gemillan@vcc-link.com