Job Description & Requirements
We are looking for a full time Senior Windows Escalation Engineer for our Australian IT firm. You will be working directly with the CEO and a close knit team of passionate technology specialists in our Cebu Office. You will be routinely interacting with the Australian service team.
I Know IT specializes in technology solutions for Australian businesses and offshore companies conducting business in the Philippines and Australia. I Know IT is not a BPO. The team work closely together to service and respond to customer’s needs running small and medium sized networks.
Your primary responsibilities will include:
Provide escalation support to level 1 and 2 engineers.
Take responsibility for and resolve Level 2 and 3 technical issues which include both Microsoft related and network/internet related issues.
Provide technical guidance to junior staff
Assist with projects and cloud migrations (Office 365 and others)
Troubleshoot system problems such as mail delivery issues, routing issues, server issues, internal network issues
Build scalable process within our organization
Active Directory modification and resolution of issues
Responding to and resolving issues raised by our monitoring system.
Logically following a troubleshooting process and initiating a resolution using online resources.
Installing, configuring and Troubleshooting third party application issues
Skills and Experience
Strong verbal communication, preferably experience working with Australian or British companies
Highly professional written communication – exceptional understanding of the English language
Experience in a Business to Business (B2B) technology role
Preferred Microsoft Certification MCSA 2008 or above
Bachelor Degree in Information Technology
Experience with Cloud i.e. Microsoft Azure, Microsoft Office 365, Amazon Web Services
Ability to work independently
Ability to adapt to a broad range of issues and challenges
5+ years’ experience in a helpdesk environment with your most recent role(s) as a 3rd level escalation technician
Expert level understanding of Microsoft Windows Server 2008+, VMWare, HyperV, Microsoft Exchange, Microsoft SQL, Active Directory, Desktop environments i.e. Windows 7 and 8
Autonomous, flexible and self motivated
Positive and energetic
Why join us?
Attractive salary package
Close knit team with regular coaching and 1:1s with 10+ year experienced CEO
Monthly retention activity dinner/movies/massage
Full time role 8am-5pm Australian Daylight Savings Time (currently 5am-2pm Cebu until 2nd April 2015, then 6am-3pm until first Sunday in October 2015)
Bonuses and incentives for high performance and targets met
How to Apply
Email updated resumes to kristine.olivares@go-va.com.au or call me at 0922-977-1069