Job Description & Requirements
The IT Support Specialist schedules and coordinates the efforts of IT Service Desk and plans the work of assigned staff; review activities to ensure that the team’s performance meets predetermined schedules and standards to meet customer expectations. Performs a full range of complex, technical operations and assignments either directly or through other department personnel within IS. Ensures operations are in accordance with the established policies and procedures. The IT Support Specialist monitors and reports the performance of support personnel, reviewing response times, problem logs and trends in problems reported to the Service Desk Manager.
– Candidate must possess at least a Bachelor’s/College Degree in any field or equivalent job experience.
– Minimum of 1-year experience in successful supervisory or lead role, demonstrating strong organizational and task leadership skills.
– At least 3 year(s) of working experience in the Service Desk, Call Center or Customer Service environments.
– Demonstrated understanding of Information Technology.
– Good working knowledge of the ITIL v3 principles.
– Advanced knowledge in using MS Office applications.
– Must be amenable to work in General Trias, Cavite.
– 5 Full-Time position(s) available.

Great compensation package and career growth awaits for those who qualify!
THIS IS FOR DIRECT HIRE. THIS IS FOR A FULL-TIME AND REGULAR EMPLOYMENT.

How to Apply
Interested applicants can also send their CVs to nicole.ramos@johnclements.com with subject “IT Support Specialist”.