Job Details: Job Description:
As an IT/End-User Support, the candidate will provide a timely 1st level end-user support ensuring zero or limited loss of end-user’s productivity time. Maintain the IT computing environment (software/hardware) to ensure IT devices are running in optimal performance, with zero downtime as much as possible.
Job Responsibilities:
• Provides 1st level end-user support for both local and remote offices.
• Categorize and prioritize problems with focus on understanding the needs of end-user’s productivity, when taking actions or making decisions.
• Ensure efficient and timely resolution of problems and outages, including management and/or 3rd party escalations.
• Gathers information needed to successfully analyze a problem and determining its root cause. Identify both immediate and permanent solution to the problem.
• Maintains the security of workstations and software by installing security patches in a timely manner.
• Performs regular maintenance and upgrades of software and hardware to ensure its optimal performance.
• Works proactively and independently and as part of a team, provide supports to to her team members when required.
• Work with the IT Manager on the provision and acquisition of IT services.
Desired Skills:
• Excellent communication skills and customer focus, with the ability to work with both technical and non-technical people.
• Strong attention to details with good analytical thinking in resolving problems and documenting the solutions.
• Must have the flexibility to adapt to rotating work shift, including rendering of overtime when needed.
• Ability to work proactively and independently and as part of a team, provide supports to other team members when required.
• Basic knowledge in supporting MacOS workstations, its applications and hardware peripherals.
• Basic knowledge in troubleshooting network connections and network monitoring.
OWENS ASIA BENEFITS:
Owens Asia Employees Enjoy:
Great Benefits
Competitive Salary Package
HMO Medical and Dental Benefits
Above industry standard night differential and leaves
Safe and Comfortable Work Environment
Professional Culture and Values
No-nonsense, results-oriented Western management style
Detailed training
Highest integrity in people and processes
Fast-paced and friendly environment
HOW TO APPLY:
If you are meeting the position requirements, you are strongly encouraged to apply online at www.owensasia.com/careers/ for a specific job vacancy.
To apply for an open position, simply click on “Apply To Job” at the bottom of the job page. The system will direct you to a page where you must fill out all the required fields and attach your resume. You may apply to multiple job openings as desired. Early submission is encouraged. You will receive an e-mail confirmation for each application you submit.
Applications are usually reviewed within one week of receipt. If your application matches the profile we are looking for, our recruiters will send it to the hiring department for review. If the hiring department expresses interest in your application, you will then be contacted by our recruiter.
Job Apply Expiry Date: Mar 17, 2015
Apply Email Address: careers@owensasia.com
Contact #: 4990951
Company Name: Owens Asia, Inc.