Job Description & Requirements
IT Field Infrastructure Engineer,

Job Description
* Configure, Maintain and monitor all network, security and computer
systems to meet the clients’s current and future requirements
* Responsible for management, maintenance and architecture of
storage, virtualised environment, servers, network devices, and productivity
tools
* Monitor systems and identify performance issues proactively
* Work within strict time frames and elevate incidents within
defined timeframes
* Test all changes to networks, hardware, software, and hosted
applications
* Monitors service delivery compliance to budget, quality standards
and customer and business stakeholder requirements
* Cater to doing infrastructure oordination related to design and
setup activities at different stages of a project work with various vendors
and service providers to ensure productive environment
* Resolve issues and prepare status reviews and reports
* Professionally represent the infrastructure team as a technical
consultant on projects.
* Maintain the necessary project plans and documentation of all
system builds and modifications
* Interact and coordinate with vendors, suppliers, distributors and
contract consultants
* Maintain a good working knowledge of current infrastructure and
future trends
* Maintain good working relationships with all service providers and
vendor to ensure that
* services received meet expected requirements of contract

Competencies and Experience:
* Solid technical background in a hosted services environment
including infrastructure networks, hardware, software and telecommunications
* Experience with incident ticketing systems, workstation management
systems and desktop imaging.
* Knowledge of Microsoft Active Directory, Exchange 2010 and SQL
Server
* Good knowledge of security as it relates to cloud based
infrastructure
* Experience using automated monitoring tools
* Ability to identify incident trends in order to elevate incidents
in accordance with standard protocols
* Able to gather relevant information systematically to troubleshoot
and resolve issues
* Ability to work in a team environment
* Good analytical, problem solving and decision making skills
* Good attention to detail, testing and documentation
* Knowledge of ITIL and industry best practices
* Strong virtualization experience using Hyper-V, VM Ware, Citrix
Xen App and NetScaler
* Proven ability to work in a cloud based or hosting environment
* Experience working with NetApp storage
* Experience in Microsoft System Centre 2012
* Proven track record with hosted desktop and published applications
* Ability to maintain good working relationships with third party
service providers and vendors
* Strong oral and written communication skills
* Tertiary degree in computer science or related areas an advantage

How to Apply
CONTACT OR EMAIL US Aki De Guzman Admin Assistant | iService Global Business Solutions 2F Rubetan Bldg, CV Starr Ave, Philam Life Center, Las Pinas City, Philippines, 1740 raquel.deguzman@iserviceglobalbiz.com T +63 2 8054762 | M + 63 906 1961615