Job Description / Requirements
PRIMARY RESPONSIBILITIES
1. Responsible for providing technical support coverage during hours assigned
2. Responsible for troubleshooting
3. Document and escalate reported troubles as required by procedure utilizing trouble ticketing systems and other support software.
4. Maintain contact with Technical Group through incident resolution and report status periodically.
5. Provide a knowledge base to internal and external customers on product lines.
6. Provide periodic Fault Summary Reports.
7. troubleshooting purposes
8. An individual who is a team member working to implement maintenance requests for customers and is responsible for keeping the Solution performing to its maximum potential.

KNOWLEDGE AND SKILLS REQUIREMENTS
1. Graduate of B.S. Electronics & Communications and Computer Eng’g, Information Technology Major in Network Administration or Any 5 year or 4-year technical related courses.
2. A CCNA, CCDA, CCNP, CCSP, CCIE or any related certifications is a plus.
3. Knowledge in 802.1Q, STP, MPLS, OSPF, EIGRP, BGP and RIP will be an advantage.
4. At Least 1 to 2 years experience in Layer 2 and Layer 3 Activation and troubleshooting.
5. Knowledge in Report generating applications such as MS Visio, AutoCAD and others
6. Strong analytical skills and able to collate and interpret data from various sources.
7. Work well in a busy team, being quick to learn and able to deal with a wide range of issues.
8. Must KNOW HOW TO DRIVE AND HAS A DRIVER’S LICENSE (NON-PRO)

How to Apply
Please contact Ms. Mish Garcia at (02) 667-0888 loc. 4266 or you may e-mail at hr.reliance@convergeict.com. We also accept walk-in applicants, you may visit our office at Reliance IT Center, #99 E. Rodriguez Ave.,Bo. Ugong Pasig City. (Beside Diamond Motors (Mitsubishi) Pasig.