Job Description / Requirements
We are looking for a very talented Asterisk/PBX System Administrator and Developer with experience in building and maintaining a fully customized robust system. The goal is to integrate the phone system with a wide range of other services so experience with server management and some programming experience would be a huge plus!
Who are we looking for?
– Bachelor’s Degree in Computer Science, Information Technology, or any related discipline is an advantage. If you’ve been a tech geek all your life and have been hacking away rather than studying, you’re very much welcome!
– Advanced knowledge of Asterisk and other switch and PBX systems. We need someone who not only knows how to setup and configure the service but also understands the concepts and technologies behind it.
– Experience working with Linux systems such as CentOS and Ubuntu. You could set up Asterisk on a Linux server from scratch and knows security and industry best practices.
– Experience with Bash Scripting, Python, or PHP. Good knowledge of these or other programming languages are needed for integration with other systems.
– Knowledge and experience with technology in general. You should be comfortable working in Windows, Mac, or Linux. Technology should be a passion and a general idea of how things work is an advantage.
– Good English communication skills and a pleasing personality. The HelpDesk Lead role would mean dealing with issues from our Australian and local colleagues so establishing good rapport with people is beneficial.
– Willingness to work Australian business hours (6AM to 3AM MNL) from our office in Eastwood City, Libis.
– Strong analytical skills and the ability to do well under pressure. Almost all of the other advertisements have this, so why not?
What are your responsibilities?
– Own and manage our VOIP and PBX system and implement improvements and customizations based on specs and feedback from management and the team. You will be integrating Asterisk with other services via custom coding and API calls.
– Keep the system secure and have a look at migrating the existing installation from Rackspace to AWS.
– Know about our call metrics so we can better understand our usage and needs. You will be the key person to ask for decisions relating to selecting our Trunk/SIP providers, getting online numbers, and anything VOIP related.
– Handle incoming support requests from both foreign and local colleagues. This ranges from general IT support such as adding email accounts to Outlook to software installations to answering general questions such as how to reset a password.
– Establish rapport with colleagues and be the all-knowing, strict but approachable IT guy who can solve everyone’s issues (even though you only have to restart their systems most of the time).
– Lead the IT Support / HelpDesk team, as we grow, and be part of hiring and management decisions based on our needs.
Why work with us?
– We are an Australian startup who just started formalizing its operations in the Philippines. Our success would ultimately be your success.
– Be part of what is currently a small group of smart, young, and passionate Filipino individuals, working from Eastwood City, who aims to bring the company’s vision to life.
– Work in a fun environment where we encourage a culture of communication, empowerment, and creativity. We want to hear what you think and will always value your ideas and feedback!
– Australian business hours are outside Manila’s rush hours! Spend less time on your commute and more time enjoying life.
– Competitive and above average industry compensation based on experience and qualifications.
How to Apply
Send your resume: rosette.gatus@thinkconveyancing.com.au