Job Description / Requirements
The Webcast Analyst will manage a dedicated portfolio of corporate clients, and will be responsible for the scheduling and delivering the production of webcast events for these clients. The incumbent will establish best practice with clients for the optimal customer webcasting experience, and will have client retention as a key measure of success. The incumbent will also work closely with internal teams, e.g. Account Management, Multimedia Solutions, Sales teams, as well as telco vendors in the fulfillment of these responsibilities.
1.Liaises directly via phone and e-mail with corporate clients in account portfolio
2.Gathers event information from clients and schedule webcasts in the system following best practice
3.Delivers as scheduled audio and video webcasts as described in processes, ensuring that such events go smoothly
4.Manages clients effectively by addressing concerns accurately, completely, and in a timely manner
5.Escalates client issues to management for appropriate resolution
6.Provides support for processes and operations activities in the region supported
7.Gathers and summarize event data for reports
This is a permanent full time position (night shift) located in Taguig City. Desired start date is as soon as possible.

Education, Professional accomplishments, and Certifications
•Education Required: Bachelor’s Degree/ Certificate in Information Technology, Multimedia/ Communication Arts, or a similar discipline (relevant experience may be in lieu of a Degree/ Certificate in any mentioned field)
•Experience Required: 5 years
•Strong English language communication skills (via phone and e-mail)
•Able to manage client relationships and effectively carry out objection handling conversations (previous B2B client-handling experience desired)
•Willing to work on any US time zone (for the initial training period)

How to Apply
Interested applicants may email your resume to kelly4consulting@gmail.com addressed to Evelyn Charles.