Job Description
Key Responsibilities • Ensure that an incident is resolved, either through advanced troubleshooting and investigation, or identifying the root cause of an incident. • Use test system where the issue has been reproduced by level 1 support agents, to identify config changes, data changes, review logs, screenshots, files etc. • Provide detailed notes on the incident, of troubleshooting, investigation and service restoration performed, pointing an application engineer directly to root cause of system errors. • Be ‘glue’ between first level support agents who are a customer focused and providing a first response to an incident, and the CE team who have a focus on continually improving our application solutions. • Work with support analysts to increase their knowledge to solve basic technical problems or known issues to ensure our first response responds fully to 80% of incidents.

Job Qualifications
• Bachelor’s Degree in Computer Science, Information Systems or other related field.
• Minimum 2 – 4 years’ work experience in technical support
• Up-to-date knowledge of scripting, coding and application software
• Excellent COMMUNICATION skills, both verbal and written
Nice to have
• Enthusiastic, positive, energetic, team player willing to take responsibility
• Basic understanding of Linux
• Basic understanding of container technologies (docker, Kubernetes)
• Basic understanding of virtualization and Cloud Technologies (azure, aws)
• Basic understanding of bash scripting Knowledge in POS System software is advantageous.
• Experience in supporting mobile application software.
• Experience in supporting foreign clients.
Number of Job Opening 1
Highest Education Attainment College Graduate

How to apply to this job
Send resume to cherie.pelaez@blss.com.au