Job Description / Requirements
A Customer Support interacts with customers and acts as a liaison between customers and companies by providing information to address inquiries regarding products and services. In addition, a customer service representative deals with, assists and helps resolve any customer complaints, orders, errors, account questions, billing, cancelations, and other queries about products and services.
Australian Telco
• Pioneer team / Early Morning shift * 7AM – 4PM
• Previous experience managing an AU Telco Account
GENERAL RESPONSIBILITIES:
• Responsible for handling all telephone, e-mail or live chat enquiries
• Ensure any telephone messages are accurately recorded and emailed to the client as soon as possible
• Ensure all client enquiries are recorded into the system, confirming all contact details of the enquirer with 100% accuracy
• Ensure compliance with goals, which includes call answering time, enquiry to interview days, and focusing on availability within the contact center
• Dealing with all calls and enquiries politely, courteously, professionally and assertively
• Matching customer’s need to client’s products and services
• Provide well-rounded, prompt, high-quality, and professional client service at all times
• Any other task/duty as directed by client/management
POSITION REQUIREMENTS:
• Candidate must possess at least a Bachelor’s/College Degree
• At least 1 to 2 years of work experience in the related field is required
• Previous AU Telco experience required (preferrably Telstra)
• Proficiency in using Microsoft Office applications and is tech savvy
• Contribute to a harmonious working environment and build good working relationships while adhering to policies and procedures
• Demonstrate commitment in upholding core values and behavioral standards
• Excellent customer service, problem solving and analytical skills
• Ability to be flexible, adaptable and work in fast-paced environment
• Strong command of the English language, both oral and written
• Willing to work in the Makati or BGC area
• Can start ASAP!
How to Apply
For interested applicants, send your resumes to opportunities@diversifyoss.com.