Job Description & Requirements
RESPONSIBILITIES:
-Handles customer’s questions, complaints, and billing inquiries, including disputes and adjustments, with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution
-Probe and discover the needs of the customer and recommend the appropriate service using features and benefits
-Provide customers with a positive service experience

QUALIFICATIONS:
Without Call Center Experience:
-Candidate must be at least 2 years college undergraduate in any field
-Applicants must be willing to work in Parañaque
-Full-Time position(s) available
-Must be willing to work in shifting schedule, weekends and holidays
-Must have average to good communication skills both written and verbal

With Call Center Experience:
-At least high school graduate with 6 months call center experience
-Applicants must be willing to work in Parañaque
-Full-Time position(s) available
-Must be willing to work in shifting schedule, weekends and holidays
-Must have average to good communication skills both written and verbal

How to Apply
For interested applicants, please send your updated resume to kimnicole.lucero@ibexglobal.com