Job Description & Requirements
JOB DESCRIPTION
• Responsible in providing solutions to our customers concerns.
• Processing customer request such as payments and processing order/s.
• Answering customer’s inquiries and general questions related to our product and services.
• Making outbound/outgoing calls to our customers to conduct surveys and reminders to our valued customers.
• Collecting payments from our customers using the system or tools provided by the company.
• Taking good care of our valued customers.
QUALIFICATIONS
• Must be people oriented
• Must know how to handle stress and work under pressure
• Can work with less supervision
• Must have high integrity
• Must be keen to detail
• Can follow instructions
• Must be flexible
• Can work on a shifting schedules/holidays/weekends
• Amenable to work in Ortigas
• Can start ASAP
OTHER DETAILS (Optional)
• Preferably with at least 6 months call center experience, but not a must.
• At least High School graduate.
• Fresh graduates are encouraged to Apply!
COMPANY OVERVIEW
Techcel BPO Center is an international voice-enabled and non-voice business process outsourcing partner, located in Manila, Philippines.
As a part of the company’s vision for service globalization, Techcel searches for and participates in numerous strategic alliances in order to partner and service the best possible clients for its business model.
We provide a flexible and scalable operating environment that can accommodate dynamic shifts in volume, workload and staffing requirements. We have demonstrated an ability to both execute on new business while effectively sustaining our existing client accounts by offering integrity, transparency and results to our clients.
The company has a complete inbound and outbound call center and business process solutions capabilities to meet the demands of the industry. We have invested in the latest information technology and telecommunication equipments that better combines availability, reliability, and cost efficiency than previous traditional technologies. We also understand that having the latest technologies is not enough, therefore built a management team that has both experience and leadership qualities that command the highest level of expectations from clients. From recruitment to training to making live calls to support systems, no expense was spared to let our client partners experience quality and problem free services.
SPECIALTIES
INBOUND CUSTOMER CARE, ACQUISITION AND SALES, TECHNICAL SUPPORT, SOFTWARE / MOBILE APP SUPPORT, LEAD VERIFICATION EDU, HEALTHCARE, HOME SECURITY
Website
http://www.techcel.com
Industry
Outsourcing/Offshoring
Type
Privately Held
Headquarters
F. Ortigas Jr. Rd., Ortigas CenterPasig City, Metro Manila 1605Philippines
Company Size
51-200 employees
Founded
2009
WHY JOIN US?
At Techcel Outsourcing Solutions Inc. we are a call center wherein our agents take pride in being the face behind the voice of our company. We consider our human resources our most important asset and constantly do our best to make it so. We walk the talk and constantly improve on the engagement of our workforce. We take care of our people by: providing for them the best that we can offer in terms of career and financial growth; being transparent; recognizing their efforts and achievements; and being part of the team effort for the good of the company. We are a growing organization and in search of people who want to be part of our family.
Our Mission is to be the global leader in providing outsourced business processes. We build quality partnership and use our operational proficiency to create value for our customers, employees, and shareholders.
Techcel Vision is based on the core values of our commitment to integrity, teamwork, and our commitment to quality. The core purpose of our organization is to deliver quality customer focused outsourcing services.
We offer:
• Competitive compensation and benefit package
• Fast promotion and salary increase (for deserving employees)
• 5 days work in a week and 2 days off
How to Apply
WORK LOCATION: 27th Floor Raffles Corporate Building, F. Ortigas Jr. Rd., Ortigas Center Pasig City 1605 Philippines – for interested applicants, you can visit our office from Mondays – Fridays from 9 AM – 2 PM. Kindly look for Khener.