Job Description / Requirements
JOB OBJECTIVE
To assist customers regarding their general inquiries, order follow-ups, delivery schedules and the like. The position also includes coordination with the in-house team of our client in order to fulfill other said responsibilities.

JOB REQUIREMENTS
– Must have undergone at least 2nd year of college level
– Must have at least 6 months experience in customer service
– Should be Filipino citizen or hold relevant residence status

ESSENTIAL JOB FUNCTIONS
– Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow ups, etc.
– Perform job duties in accordance to the QA guidelines, policies and procedures to provide excellent customer service.
– Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
– Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
– Coordinate with several branches and departments to resolve customer concerns and/or requests.
– Ensure pending concerns are attended to in a timely manner.

How to Apply
At Transec, we are passionate about understanding and developing one of our most valuable assets – Our People. We continuously strive offering work that is of value, spark off improvements and an environment where feedback and ideas are welcomed. Our aim is to reward those with performance, quality and commitment that we share with our clients throughout the course of their career with us. Check out our career opportunities and find out how you can be part of our team! All interested candidates may send their complete and updated resume to careers@transecbpo.com