Job Description / Requirements
RESPONSIBILITIES
* Effectively manage incoming emails by identifying and assessing customers’ needs
* Provide accurate, valid and complete information by using the right methods/tools
* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
* Keep records of customer interactions, process customer accounts and file
documents
* Follow communication procedures, guidelines and policies
* Respond to customer inquiries via email in a timely manner and to appropriate
quality standards as required.
* Promptly escalates and report issues in line with client’s policies, concerns and
procedures.
* Effectively take action to follow-up, investigate and resolve customer issues and
complaints.

REQUIREMENTS
* Proven customer support experience
* Strong email handling skills and active listening
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
* Critical thinking and decision making skills
* Knowledgeable on basic computer operations and email tool functions
* College Graduate with at least 6 months BPO experience

How to Apply
Email CV to careers@talligence.com