Responsibilities:
• Identify and assess customers’ needs, inquiries, or concerns and provide accurate and appropriate solutions or information.
• Maintain comprehensive knowledge of company products, services, policies, and procedures to effectively address customer inquiries.
• Utilize CRM software and other relevant systems to document and track customer interactions, ensuring accurate and detailed records.
• Escalate unresolved issues or complex inquiries to the appropriate department or supervisor for further investigation and resolution.
• Strive to achieve and exceed individual and team performance targets, such as call handling time, customer satisfaction ratings, and first-call resolution.
• Maintain a high level of professionalism, empathy, and patience when dealing with challenging or irate customers.

Qualifications:
• Amenable to working onsite(office-based)
• Filipino Citizen, or hold relevant residence status
• 18 years old and above
• High school diploma or equivalent; further education or relevant certifications will be a plus.
• Excellent verbal and written communication skills. Preferred language: English.
• Strong active listening skills, patience, and empathy when dealing with customers.

Nice to have:
• Proven customer service experience, preferably in a call center or customer support environment.
Further details will be discussed during the interview. Interested applicants may send their resume/CV/Portfolio to discover@orbit-teleservices.com.

Compensation
30000
Compensation Range ₱15,000 – ₱20,000
Number of Job Opening 200
Highest Education Attainment At least Highschool Graduate