Job Description:
The Client Relations Associate executes the administrative need of the department, client reporting and initiation of accounts. He/ She should demonstrate the ability to communicate effectively through intelligent and educated responses to Client Relations Officer, Manager, and client requests and concerns.
• Documentation and Client Notification
Manage clients’ campaigns
• Communicate frequently with clients on updates, information, concerns and suggestions
• Deal directly with clients either by phone or electronically
• Respond promptly to clients’ inquiries
• Handle and resolve clients’ complaints
• Communicate and coordinate with internal departments
• Direct requests and unresolved issues to the designated resource
• Obtain and evaluate all information to handle inquiries and complaints
• Closely coordinate with Campaign Managers in managing campaigns
• Record details of inquiries, comments, and complaints
• Record details of actions taken

Job Requirements:
• College level general education degree or equivalent
• Technical background in SEO is a plus
• Call center experience is a plus
• Knowledge of customer service principles and practices
• Above average skills in using the computer
• Excellent written and spoken English communication skills
• Attention to detail and accuracy
• Willing to work on Makati City
• Full-time positions and night-shift schedule

How to Apply
In order to apply, send your resume to ophalyn.cabigting@endlessrise.com or fill-out the online form at: http://tinyurl.com/erijob You may also contact us through 0926-624-4769/ 0939-303-1613 for any inquiries.