Job Description & Requirements
This position is responsible for resolving issues related to statement, reconciliation, funding, transaction inquiry, account changes and risk issues.

The functions of this position.
· Responsible for the merchant services phone queue (for all incoming merchant calls and must ensure that service levels are met on consistent basis).
· Responsible of reviewing merchant statements and explain the rates and fees assessed to the merchant each month.
· Responsible of educating the merchant the reason for chargeback and how to avoid it.
· Responsible for assisting merchants on changes on their merchant profile.
· Responsible of finding merchants transactions missing on their funds.
· Responsible for reconciling batches from the amount that was funded to their account.
· Responsible of walking through the merchant on how to use web based portal provided by their service provider.

Requirements:
Good communication skills
Computer Literate & with basic navigation skills
Good attendance habits
Should be willing to work in varying shifts
Can start ASAP
Applicants must be willing to work in Makati City

How to Apply
You may send your resume to jhanine.david@asiapremieronesource.com Or you may walk-in to our office. Here’s our address: 16th floor 107 The Peak Tower, LP Leviste St., Salcedo Village, Makati City