Job Description / Requirements
Welcome to Altura Teleservices
Altura Teleservices is one of the fastest growing IT-enabled BPO solutions start-up companies today. We are committed to the goal of providing top-quality and cost-efficient campaign programs and pert services that will allow corporations to achieve growth and increase profitability.
The company achieves functional efficiency by delivering seamless alternatives through consulting and search engine optimization services. With highly skilled and innovative employees, our clients are always guaranteed of exceptional work quality and performance as the company is focused on providing devoted and notable quality outputs for industry specialists. We provide quality inbound voice services across several industries including sales, customer service, query handling, billing and collections, technical support, email and chat services. We also provide outbound services like, B2C and B2B customer acquisition, lead generation, win back programs, tele surveys, customer loyalty programs, welcome calls, service satisfaction follow-ups, database enhancements, and sales verification.
Careers
We are currently hiring for Customer Service Representatives and Technical Support Representatives. Please see below for the qualifications and job description of the position:
What will you do?
•Effectively manage large amounts of incoming calls
•Identify and assess customers’ needs to achieve satisfaction
•Provide accurate, valid and complete information by using the right methods/tools
•Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
•Follow communication procedures, guidelines and policies
Who’s suitable for the job?
•Candidate must at least reached 2nd year College or possess a Bachelor’s Degree in any field (No BPO experience is required)
•High school graduates (BPO experience is required)
•Good English language conversation skills
•Computer and Web proficient
•Willing to deliver the results in Quezon City and be designated to changing work schedules.
Think you’re not qualified for the position we are looking for? We are also in need of employees for our other vacancies below:
•Customer Service and Technical Support Representatives for vocational course graduates with or without call center experience
•Hotel/Airline Reservations Specialists for vocational course graduates with or without call center experience
•Nursing graduates for our healthcare accounts
•Financial Account Executives for business course graduates with experience in the related field
How to Apply
APPLY NOW!!! lnterested applicants please send your resumes with your updated contact number to jill.andrada@altura-teleservices.com or you could also text us at 09360878730 and follow this format: Full Name/Address/Educational Attainment (eg. Tricia Gerardo/Laguna/College Graduate).