Job Description / Requirements
The Customer Care Coordinator is responsible for resolving early delinquency, addressing customer inquiries and providing outstanding customer service. This position reports to Team Lead, Customer Care Center.

Responsibilities:
• Handle loan related customer inquiries over the loan servicing toll free telephone number for pre foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met
• Logs all borrower contacts into the loan servicing system
• Offer long term resolutions to customers to resolve delinquency
• Proficient use of an autodialing system to maximize effectiveness and increase contact ratios
• Required to make the prescribed number of contacts during the daily work schedule
• Familiar with the customer relations functions and the services offered
• Perform miscellaneous job related duties as assigned by the department manager

Qualifications:
– College graduate, preferably Nursing or Finance
– EXCEPTIONAL Verbal communication skills
– Must be computer literate
– No call center experience required
– Tech savvy
– Can start on December 1/ASAP
– Good web navigation skills

WHAT AWAITS YOU:
– Commensurate salary package (Fresher: 18k and 19-25k with experience from BPO)
– Night Differential
Bonuses and other performance incentives
– Guaranteed fun and career growth in BPO setting

How to Apply
How to apply: 1. Text your FULL NAME_CSR_PASAY_PINOYJOBS to 09175303410/09088804172 OR 2. Send your most UPDATED resume to d.alberto@vcc-link.com with the subject header “CSR_PASAY_PINOYJOBS”