Job Description & Requirements
Job Requirements:
– Open to fresh graduates.
– Experience in the related field is an advantage.
– Preferably graduate of Bachelor’s Degree in Marketing or related course.
– Knowledgeable in customer service principles and practices.
– With pleasing personality, good communication and analytical skills.
– Highly proficient in MS Office Applications.

Job Responsibilities:
– Attends to customer inquiries, complaints and all other requests through Customer Feedback Forms, emails, phone calls, demand letters, endorsements, social media, and other forms of communication where customer can express his concerns including market visits.
– Closes cases within the agreed service level agreement.
– Acknowledges in writing or by any appropriate means of communication the receipt of the complaint or commendation.
– Coordinates with various departments for proper investigation and resolution of cases.
– Processes settlement and compensation for the customers if needed.
– Provides recommendations to the Quality Management Representative based on the trending complaints, improvement in handling procedures of various departments to ensure customer satisfaction.
– Assists in planning and implementation of Customer Service Programs including maintenance of Customer Profile database.
– Performs other duties and functions that may be assigned by the Quality Management Representative or Immediate Head.

How to Apply
Interested applicants may send their resume to charlotte.villamin@tasco.mobi, call (02) 913 0102 to 04 with local 134 or visit our website at www.tasco.com.ph.