Job Description & Requirements
Technical Pre- Sales:
o Develop technical scopes of work for proposals and contracts with customers.
o Actively participate in technical discussions and forums with customers.
o Coordinate pre- sales efforts between different service delivery and operational units of the company and 3rd parties (if applicable)
o Ensures proper delivery of proposed solutions by working closely with delivery team, including continuous monitoring of service delivery to ensure service levels are met.

After Sales Implementation and Provisioning:
o Oversees the proper and timely implementation and provisioning of products and services to customers. Ensuring that services are provisioned according to agreed time, budget and delivering all required functionalities and features.
o Leads in the development of correct procedures and standards for the proper implementation and provisioning of services.
Service Platform architecture and maintenance:
o Provides technical leadership, maybe working with a team of engineers and 3rd parties (e.g. suppliers and principals), to develop and implement the technical architecture of platforms that will deliver the product or service; and leads all aspects of product development as needed, from requirements analysis to product release.
o Leads in the development of correct procedures and standards for the proper maintenance, monitoring, administration and management of service platforms.
Post- Sales Technical Support:
o Leads in the provision of 2nd level technical support for customers, working closely with customer support teams and principals/ vendors to provide technical expertise to resolve reported customer issues.
Assist the head of Cloud Professional Services and Account Managers in efforts related to the development and enhancement of new or existing products and services for the company. Giving critical and important technical knowledge and input.

Requirements
•B.S. Computer Science, Software Engineering, MIS or equivalent work experience

How to Apply
SEnd your resume to careers@ipc.ph For walk in applicants, you can visit us at 34th Floor RCBC Tower II, Ayala Ave., Makati City