Job Description / Requirements
What does Technical Support Representative do?

Technical Support Representative I Description: Work in a fast-paced call center (or sometimes remote) environment to take incoming technical calls from customers. You’ll listen then analyze, troubleshoot and resolve technical issues for voice, internet or data installation and connection issues.

About us
Caldwell Communications is your trusted partner for your business process outsourcing needs. We utilize time-tested methods to provide you with expert contact management solutions.
Our aim lies on building our client partners’ brand value in each call we answer, email we respond to, and every contact we interact with.
We intimately involve ourselves into our client’s business. Our senior management works closely with our client partners and learn all they can about our clients’ needs and after making a careful study, we formulate a custom-fit solution treating our clients’ business as our own.
You will find our solutions to be dynamic, efficient, and compatible across all organizations. We are prepared to cater to client needs globally and deliver consistent solutions anywhere in the world.
We believe that to ensure a lasting partnership with our clients, we need to go beyond our commitment to being our clients’ brand champions by fostering a cooperative relationship with our clients with the goal of continuous improvement and quality excellence. Creative, down-to-earth, and professional – that’s how you can describe our team.

Jobs Responsibilities:
• Presents the responses to users by analyzing concerns; searching causes; directing consumer thru helpful simple steps. Increases consumer individual references by creating and managing records.
• Participates in improvement of consumer instructing services by discovering understanding challenges; advising educational language.
• Accommodates client challenges by advising systems and solutions.
• Increases process effectiveness by discovering concerns; promoting alterations.
• Get the latest position practical knowledge by engaging in instructional programs; having personalized systems

Jobs Qualifications:
 Must have finished atleast two years in college
 Atleast 18 years old
 Self-motivated
 Good english communication skills
 Team Player
 Requires minimum supervision

What Do We Offer?
 An open, friendly and professional work environment.
 A professionally and personally rewarding career.
 Opportunities to grow and be promoted within the company.
 The chance to travel abroad.
 Performance incentives and employee perks and benefits.

APPLY NOW !
If you wish to be part of our ever-growing and talented family, we would like to hear from you! Our new office is located at the 8th Floor of Cybermall, Eastwood City, Libis Quezon City.

How to Apply
Hi, kindly send your resume at “diana.mendoza@caldwellcommunications.net” or you may text this number 09264775749 the following details: Name; Address; E-mail Address; and the websites where you find the post. Don’t forget to leave your contact number. Thank you 🙂