Job Description / Requirements
Hiring! Experienced Local/International Account Representatives-Telco account

Aspire Global Solutions is a growing Business Process Outsourcing Company in the heart of Ortigas Center which success is driven by its people and their commitment to get results by operating responsibly, executing with excellence, applying innovative technologies and capturing new opportunities for profitable growth. We are involved in virtually every facet of the BPO industry.

Our target as an organization is to help associations improve their customer service quality by enhancing the techniques that deliver their process. Our excellence is achieved by being process-driven. We are committed to building long term relationships with our clients and we know that the only way we can do that is by continuously meeting quotas, providing excellent service, producing great results and exceeding their expectations.

It is our goal for our people to be considered the most professional, hardest working and most reliable team in the BPO industry. Our team is currently hiring for Customer Service Representatives and Technical Support Representatives! Develop your customer care skills through excellently handling customer’s queries by delivering well-rounded and quality customer attention all of the time, applying learned expertise and procedures when servicing consumer queries, ensuring customer satisfaction in all transactions, professionally listening and addressing customer’s problems. We want you to be part of our growing team!

Job Responsibilities:
 Solve problems and answer questions quickly, efficiently and courteously
 Manage critical support problems and questions, handle escalations and sensitive problems and questions
 Ownership of customer requests as well as follow up to ensure resolution was provided
 Professionally listen to and resolve customer complaints and escalate as appropriate
 Obtain and evaluate all relevant information to handle inquiries and complaints
 Follow up of past complaints and requests to ensure delivery or resolution
 Accurately record details of all customer interactions in compliance with guidelines

Job Requirements:
 No BPO experience is required for candidates that reached at least 2nd year College or possess a Bachelor’s Degree in any field
 BPO experience is required for High School Graduates
 Good English language conversation skills
 Computer and Web proficient
 Willing to deliver the results in Ortigas and be designated to changing work schedules

How Can Working With Us Improve Your Work Life Balance

 Credit and Loans Assistance
Sometimes, people experience contingencies from everyday living. A family member suddenly needs more money than usual, prices of goods increase due to inflation, tuition fee rates continue to skyrocket, etc. At Aspire Global, we offer short term loan assistance to cover the costs of their personal expenses.

 Health Benefits
Employees are entitled to up to three (3) dependents covered by our medical insurance. One of the challenges most people have is not having enough coverage when a medical need arises. At Aspire Global, we take good care of our employees so they can focus on the job they are assigned to do and not have to worry about their health or their family’s well-being.

 Management Program
Leadership training programs are a dime a dozen here. We offer Six Sigma Training, Blue Ocean Strategy Seminars and other management programs that will help advance our employees’ career with us. We don’t just teach people to be great managers here, we teach them to be leaders.

How to Apply
DON’T SEND YOUR RESUME HERE lnterested applicants please send your resumes with your updated contact number to autumn.sarmiento@aspireglobal.com.ph or you could also text us at 0977-473-5691 and follow this format: Full Name/Address/Position/Pinoyjobs we could schedule you for an interview (eg. Juan Cruz/Manila/CSR/pinoyjobs).