Job Description / Requirements
Job Summary:
– Respond to system alerts in a timely fashion, and provide troubleshooting support with regards to Reed Elsevier products.

– Provides prompt recovery and problem escalation for all reported errors, and utilize that information as well as problem management techniques to ensure resolution of problems.

– Works closely with development groups, support groups and vendors to coordinate special operations, and communicates/escalates problems as appropriate to meet assigned deadlines.

– Provides analytical support for the development and enhancement of system interfaces, and may develop or enhance those tools under high-level technical direction from more-senior staff.

– Assists in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation. Works closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery.

– Provides prompt, clear and timely communications. Logs, coordinates and communicates problems using standard problem management and escalation procedures.

Qualifications:
– At least 1 year of Data Center Operations experience
– Previous experience in performing operations or systems management functions in multiple systems environments (UNIX/LINUX, MVS, Windows, Service Desk)
– Global, cross-functional team experience is preferred
– Excellent interpersonal skills and ability to interact with all internal clients, including management
– Has experience in VMS Operations and / or other mainframe style Operations Batch Process experience
– Windows Server admin experience: basic troubleshooting windows servers, event logs and services.
– Familiarity with ticket creation, routing and follow-up
– Willing to work in UP-AyalaLand Technohub, Quezon City
– Willing to work on shifting/ rotating schedules

How to Apply
For interested applicants and referrals, please send resumes to cyannejamee.quizon@reedelsevier.com